Together with our cyber security firm, we have worked tirelessly to contain and address the incident. Additional, enhanced security measures have been implemented to help prevent this from happening again, said Frank Santos, Vice President and Chief Financial Officer of Rosen Hotels & Resorts. We regret the inconvenience and concern this news may cause our customers.
Findings from the investigation show that an unauthorized person installed malware in RH&Rs payment card network that searched for data read from the magnetic stripe of payment cards as it was routed through the affected systems. In some instances the malware sought to gather cardholder name, card number, expiration date, and internal verification code from the magnetic stripe on the card, while in other instances the data sought did not include cardholder name. No other customer information was involved. Cards used at RH&R between September 2, 2014 and February 18, 2016 may have been affected.
RH&R is working with payment card networks to identify the potentially affected cards so that the issuing banks can be made aware and initiate heightened monitoring on those accounts. RH&R is also supporting law enforcements investigation. For guests where the findings show that the payment card information involved included their name and for whom we have a mailing address or e-mail address, RH&R will be mailing them a letter or sending them an e-mail.
RH&R recommends that guests who used a payment card during this time frame remain vigilant for signs of unauthorized charges by closely reviewing their payment card account statements. Guests should immediately report any unauthorized charges to their card issuer because payment card rules generally provide that cardholders are not responsible for unauthorized charges reported in a timely manner. The phone number to call is usually on the back of the payment card.
RH&R has established a dedicated helpline (855) 907-3214 for guests who have questions about this incident. The helpline is open from 8 a.m. to 8 p.m. EST, Monday to Friday. Guests may also visit www.rosenhotels.com/protectingourguests.
About Rosen Hotels Celebrating more than 40 years in business, Rosen Hotels & Resorts Inc. comprises nearly 6,500 guest rooms at seven Orlando hotels: three convention properties Rosen Plaza, Rosen Centre and Rosen Shingle Creek, as well as four value-priced leisure properties Rosen Inn International; Rosen Inn, closest to Universal; Rosen Inn at Pointe Orlando; and Clarion Inn Lake Buena Vista. For more information, visit www.rosenhotels.com.
Source: http://www.rosenhotels.com/
