Social engineering scam targets Indian call center

Foreign operator gives out bank account password as a result.

By Ryan Francis

Call centers in foreign countries can be at times ripe for social engineering. Most operators are supposed to stick to a script. But when dealing with a boisterous voice on the other end of the phone who is speaking in your second language, it can be intimidating.

That is exactly what happened to the U.S-based digital marketer, who asked to remain anonymous. This person’s bank account was compromised when a hacker called a call center in India stating he forgot his password and was unable to access an account.

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