A police IT system is “unfit for purpose” and causing some criminals to escape justice, officers have told the BBC’s Victoria Derbyshire programme.
Nine forces in England and Wales use Athena, which promised to speed up the detection of crimes.
But officers say it regularly crashes and is overly complicated, meaning some cases are not built in time or dropped.
Developers Northgate Public Services apologised for problems “in small areas”, which it says it is fixing.
A joint response from the nine police forces said Athena – which has cost £35m over the past 10 years – had been “resilient and stable, although no system is perfect”.
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