Clearing up a data leak

CRASH COURSE: Had a significant data breach? Here’s how to get to grips with the problem quickly to avoid customer panic and reputation meltdown.
By Alexander Garrett
You’ve just had a call from IT: some records have been ‘compromised’. It’s not clear whether that means a few spelling mistakes or that the details of your entire customer base are being touted around on a memory stick in the Russian badlands. So what now?
Have a plan. Don’t wait until you’ve already suffered a significant data breach to start working out how you are going to respond. Scenario development and wargaming are two of the techniques commonly deployed to help in planning for a crisis. You need to identify the response teams, understand where the impact will be felt, and have advisers lined up to help.
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